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This Shipping Policy applies to orders placed through v-trendyfashion.shop.
1. Free Standard Shipping
v-trendyfashion.shop provides FREE STANDARD SHIPPING ON ALL ORDERS.
There is no minimum purchase amount required to qualify for free standard shipping unless a different condition is expressly and clearly communicated before checkout.
The standard shipping charge is €0.00.
2. Estimated Delivery Time
The estimated standard delivery time for orders is:
15–20 days
The delivery period is an estimate unless a particular delivery date is expressly confirmed as binding.
We aim to process and deliver orders as efficiently as reasonably possible.
3. Order Confirmation
After placing an order, customers will normally receive an order confirmation electronically.
Customers should verify that the email address and delivery details entered during checkout are correct.
If you notice an error after placing an order, contact us as soon as possible:
We cannot guarantee that delivery details can be changed after an order has entered fulfillment or transportation.
4. Order Processing
Orders are subject to payment authorization, stock availability, fraud-prevention checks, and reasonable administrative processing.
If an ordered product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution, which may include cancellation and refund.
5. Delivery Address
Customers are responsible for providing accurate and complete delivery information.
This includes the recipient's name, street information, postal code, city, and any other information reasonably required for successful delivery.
If delivery cannot be completed because materially incorrect information was supplied, additional arrangements may be required.
Nothing in this section limits consumer rights where a delivery problem was caused by us or a carrier for whom we are legally responsible.
6. Tracking
Tracking information may be provided where tracking is available for the applicable shipment.
Tracking information may require time to become active after the parcel has entered the carrier's network.
A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.
7. Delivery Delays
Although our standard delivery estimate is 15–20 days, delays may occasionally occur because of circumstances such as:
- severe weather;
- carrier congestion;
- transportation disruption;
- public holidays;
- customs or border procedures where applicable;
- incorrect delivery information;
- unusually high order volumes;
- security checks; or
- other circumstances outside reasonable control.
Where a legally binding delivery deadline is missed, customers retain remedies available under applicable German and EU consumer law.
8. Multiple Parcels
Orders containing multiple products may occasionally be delivered in separate parcels.
If an order is divided into more than one shipment, the customer will not be charged additional standard shipping fees.
Standard shipping remains free.
9. Lost or Missing Shipments
If tracking information indicates that a parcel has been delivered but you cannot locate it, first check the immediate delivery location and, where appropriate, whether the carrier left the parcel with an authorized recipient.
You may then contact us at:
If a parcel is confirmed lost before the risk has legally transferred to the customer, we will handle the matter in accordance with applicable consumer law.
10. Damaged Packages
If a package appears damaged upon arrival, you may document the condition of the parcel and product.
Please contact us at info@v-trendyfashion.shop if the product itself is damaged.
Photos of the package and product may assist us in investigating a carrier claim, but providing documentation does not eliminate mandatory statutory rights.
11. Incorrect Products
If the product delivered is materially different from the product ordered, contact:
We will assess the issue and provide an appropriate remedy in accordance with our Return and Refund Policy and applicable statutory rights.
12. Failed Delivery Attempts
Carriers may make additional delivery attempts, deliver to an authorized collection location, or return a parcel after unsuccessful delivery.
Customers should follow any carrier instructions received.
If a parcel is returned because of an address error or failure to collect it, contact us so that appropriate next steps can be determined.
13. Refused Shipments
Simply refusing a shipment does not necessarily replace the requirement to communicate a clear withdrawal statement where such communication is required.
If you wish to exercise a statutory right of withdrawal, contact:
14. Returns After Delivery
Shipping-related returns and refunds are governed by our Return and Refund Policy.
Consumers may generally have a 14-day right of withdrawal for eligible online purchases, beginning in accordance with applicable law after receipt of the goods.
15. Free Shipping and Refunds
Because standard shipping is provided free of charge, customers do not pay a standard outbound delivery fee.
Returns following a change of mind may be subject to direct return transportation costs as explained in our Return and Refund Policy.
For defective, damaged, or incorrectly supplied products, return transportation costs are handled in accordance with statutory consumer rights.
16. Contact Regarding Shipping
For delivery questions, tracking issues, incorrect addresses, missing packages, or damaged products, contact:
v-trendyfashion.shop
Email: info@v-trendyfashion.shop
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